General condition of sale

For your convenience, we have provided a translation of this page. This translation is for informational purposes only, and the definitive version of this page is the French version.

Published by SARL BIOTECHNATURE, with a share capital of 3,000 Euros,
Registered in the Trade and Companies Register of Toulon under the number 513 808 030,
Headquartered at Business Park LES PLAYES, 540 Bd of Europe, 83 500 LA SEYNE SUR MER;
Represented by its current manager Mr. Colin WILCKEN domiciled at the said head office;

VAT number FR12 513 808 030

The company can be reached by email by clicking on the link in the contact form or on:

And by phone: +33 (0) 6 12 60 35 69

These General Terms and Conditions govern exclusively the sale of the products sold on the website of Biotechnature.

Date of last update: 10/2019

Article 1: object:

These general conditions of sale determine the rights and obligations of the parties in the context of online sales of products offered by the seller;

SARL Biotechnature specializing in cleaning, disinfection and maintenance products. It puts in advance, when applicable green chemistry technology.

The products governed by these General Conditions are those listed on the Website and which are indicated as sold and shipped by Biotechnature. They are offered within the limits of available stocks.

The essential characteristics of the Products are described and presented as accurately as possible.

Article 2– general provisions:

These general conditions of sale apply to all sales of products made through the company’s websites that are part of the contract between the buyer and the seller;

The essential characteristics of the goods, services and their respective prices are made available to the buyer on the company’s websites.

The customer certifies to have received a detail of the expenses of delivery as well as the methods of payment, delivery and execution of the contract.

This contractual information is presented in detail and in French & English. In accordance with French law, they are the subject of a summary and a confirmation during the validation of the order.

The parties agree that the illustrations or photos of the products offered for sale have no contractual value.

Except under special conditions, the rights granted under the present conditions are only to the physical person signing the order (or the person holding the email address communicated).

The seller reserves the right to modify these at any time by publishing a new version on his website;

The general conditions of sale applicable then are those in force on the date of the payment or the first payment in case of multiple payment of the order;

These general conditions of sale are available on the company’s website at the following address:;

Biotechnature also ensures that their acceptance by the buyer is clear and unreserved.

The CUSTOMER declares having read all these general conditions of sale and, where applicable, special conditions of sale relating to a product or service and accept them without restriction or reservation;

The CUSTOMER acknowledges that he has benefited from the advice and information necessary to ensure that the offer meets his needs;

The CUSTOMER declares to be able to legally contract under the laws of France or to validly represent the natural or legal person for whom he engages;

Unless proven otherwise, the information recorded by the company constitutes proof of all transactions;

Article 3 – Price:

The prices of the products are indicated in Euros all taxes included. They take into account the VAT and other taxes applicable on the day of the order, unless otherwise indicated and excluding processing and shipping costs (shipping, packaging and making the package according to amounts in force).

The cost of the delivery costs will be specified before validation of the order.

In case of order to a country other than metropolitan France, the CUSTOMER is the importer of the product concerned. Customs duties or sea grants or other local taxes or import duties or state taxes may be payable.

These duties and taxes will be paid by the CLIENT and not by BIOTECHNATURE. They will remain the responsibility of the CLIENT who also bears the burden of declaration and payments to the competent authorities and bodies of the country of importation. The company BIOTECHNATURE advises its CLIENTS to learn about these aspects from local authorities.

If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change may be reflected in the selling price of the Products on the Website and on the various sales media.

All orders regardless of their country of origin are payable in euros;

A price cannot be changed once the order validated however the Company BIOTECHNATURE reserves the possibility of changing its prices for the future;

However, in case of price error (price obviously paltry compared to the actual value of the Product), the validated order may be canceled by BIOTECHNATURE. This measure remains exceptional.

The products remain the property of the company BIOTECHNATURE until full payment of the price.

As soon as the CLIENT takes possession of the ordered product, the risks of loss and degradation are transferred to him;

Article 4 – Conclusion of the online contract:

1- Order: the CLIENT can place an order on the Internet on the website.

He must first identify himself by filling in an email address or a customer number and a password.

For any first order, the CLIENT will have to create an account.

Contractual information is presented in French and in English and will be confirmed at the latest at the time of validation of your order.

If necessary, the errors made can be corrected at the stage of the verification of the elements of the order.

The Company BIOTECHNATURE reserves the right not to register a payment and not to confirm an order for any reason whatsoever and more particularly in case of supply problem or in case of difficulty concerning the order received, for any abnormal request performed in bad faith or for any legitimate reason.

2- Validation of the order:

Any order appearing on the website supposes the adhesion to the present general conditions.

Any confirmation of order entails the full and complete adhesion of the CUSTOMER to the present general conditions of sale without exception or reserve.

All data provided and the recorded confirmation will be worth proof of the transaction.

The CLIENT declares having perfect knowledge.

The confirmation of the order will be worth signature and acceptance of the operations carried out.

A summary of the information of the order and these general conditions of sale will be communicated to the CLIENT in PDF format via the email address of the order confirmation.

3- Payment:

Validating the order implies for the CLIENT the obligation to pay the indicated price.

Payment for purchases is made:

  • By credit card
  • Wire Transfer
  • Via a paypal account

Given that the debit of the credit card is only made at the time of shipment of the order.

In case of multiple orders, only shipped products are debited.

Cards issued by banks domiciled outside France must be international credit cards (Mastercard or Visa).

Secure online payment by credit card is made by our payment provider: STRIPE Inc.

Bank wires are assured by Le Credit Lyonnais.

Once the payment has been initiated by the Customer, the transaction is immediately debited after verifying the information.

In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By giving his bank details at the time of the sale, the Customer authorizes the Seller to debit his card with the amount relating to the price indicated. The Customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it. In case of error, or impossibility to debit the card, the Sale is immediately resolved by right and the order canceled.

Article 5– Delivery:

1- Retention of title clause

The products remain the property of the Company BIOTECHNATURE until full payment of the price.

2- Availability:

The products offered are those visible on the site and within the limits of available stocks;

For non-stocked products, offers are valid subject to availability of suppliers;

In case of unavailability of products after the CLIENT has placed an order, he is informed by email as soon as possible;

The order will be automatically canceled, and the customer automatically refunded if the bank account has been debited.

3- Terms of delivery:

The Customer will receive confirmation by e-mail of the payment of the order, as well as an acknowledgment of receipt of the order confirming it.

For the purpose of order fulfillment, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide its truthful identification.

The delivery method is chosen by the CLIENT:

  • At the company’s headquarters
  • to the delivery address that was indicated during the order and within the specified time.

This time does not take into account the time of preparation of the order.

In case of delayed shipment, the company agrees to inform the CLIENT.

A contribution to the delivery costs is to be paid in addition to the price of the articles according to the mode of transport chosen by the CLIENT;

– Delivery by the Post colissimo followed;
– Delivery by Mondial Relay relay point; delivers throughout Metropolitan France, Corsica and the DOM / TOM.

For delivery possibilities in other countries send an email to customer service at the following address:

Delivery times are in working days: 2-7 days

Metropolitan France: (SEE GRIDE)
Colissimo tracking, delivery in 48 hours: XXX euros
(Offered from 50 euros of purchases)
Mondial Relay, the pickups will take place on Monday, Wednesday and Friday: XXX euros
(Offered from 50 euros of purchases)

Colissimo tracking, delivery in 48 hours: XXX euros
(Offered from 50 euros of purchases)

Dom Tom
Colissimo followed, delivery between 10 and 15 days: XXX euros

In case of late delivery:

The Customer has the opportunity to resolve the contract under the terms and conditions set out in Article L138-2 of the Consumer Code.

The Seller proceeds to the refund of the product and expenses “go” under the conditions of Article L138-3 of the Consumer Code. The Seller provides a telephone point of contact (cost of a local call from a landline) indicated in the order confirmation email to track the order.

The Seller recalls that at the moment when the Customer physically possesses the products, the risk of loss or damage of the products is transferred to him.

It is the Customer’s responsibility to notify the carrier of any reservations regarding the delivered product.

Article 6– Withdrawal period:

In accordance with Article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except, where applicable, return fees.

“The period mentioned in the preceding paragraph runs from the receipt for goods or the acceptance of the offer for the provision of services”.

In case of exercise of the right of withdrawal within the aforementioned period, only the price of the product (s) purchased and shipping costs will be refunded, within 14 days after the moment the professional is informed of the customer’s decision to retract.

In the event of exercise of the right of retraction, the expenses of return remain with the load of the Customer.

Product returns are to be made in their original condition and complete (packaging, accessories, instructions …) so that they can be remarketed in new condition; if possible, they must be accompanied by a copy of the proof of purchase.

In accordance with the legal provisions, the CLIENT can fill out the standard withdrawal form to send:

For the attention of SARL BIOTECHNATURE: 540 Bd of Europe 83500 La Seyne sur Mer:

I / we (*) hereby notify you (*) of my / our (*) cancellation of the contract for the sale of the goods (*) / for the provision of services (*) below:
Ordered on (*) / received on (*):
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only in case of notification of this form on paper):
(*) Delete the mention useless.

The Company BIOTECHNATURE makes the refund using the same means of payment that used by the CUSTOMER for the initial transaction, unless express agreement of the consumer to use another means of payment and to the extent that reimbursement does not cause fees for the CLIENT;

The BIOTECHNATURE Company will not be required to reimburse the additional costs if the CLIENT has expressly chosen a more expensive method of delivery than the standard delivery method proposed by the professional;

Article 7 – Guarantees:

According to the law, the Seller assumes two guarantees: of conformity and relating to the hidden defects of the products.

The CUSTOMER must return it in its original packaging, indicating the reason for refusal on the delivery note or the invoice and may request:

  • a new delivery respecting the order;
  • repair of the defective product;
  • the exchange of the product by another similar or
  • the cancellation of the order

The CUSTOMER will be responsible for the direct costs of dismissal but also:

  • an additional cost of delivery of goods if he has chosen a more expensive method of delivery than the delivery method usually offered by the seller;
  • Fixed and proportional costs of service delivery, the execution of which began before the end of the withdrawal period, at the express request of the consumer.

The Company BIOTECHNATURE makes the refund using the same means of payment that used by the CUSTOMER for the initial transaction, unless express agreement of the consumer to use another means of payment and to the extent that reimbursement does not cause fees for the CLIENT;

Seller recalls that the consumer:

– Has a period of 2 years from delivery of the goods to act with the Seller
– That he can choose between the replacement and repair of the property subject to the conditions provided by art. apparently defective or not matching the order
– That it is exempted to prove the existence of the lack of conformity of the good during the six months following the delivery of the good.
– That the consumer can also assert the guarantee against latent defects of the thing sold within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction of the selling price (provisions of articles 1644 and following of the Civil Code).

Article 8– Claims:

If necessary, the CUSTOMER may submit any complaint by contacting the company using the following contact details: or by telephone on 00 33 (0) 6 12 60 35 69

Article 9– Intellectual property rights

Trademarks, domain names, products, software, images, videos, texts or more generally any object of intellectual property rights are and remain the exclusive property of the seller.

No assignment of intellectual property rights is carried out through these GSC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

Article 10– Force majeure

The performance of the seller’s obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 11– Nullity and amendment of the contract

If one of the stipulations of the present contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parts. Any contractual modification is valid only after a written agreement signed by the parties.

Article 12– Protection of personal data

When ordering, the personal data collected will be subject to computer processing.


In order to protect your privacy, BIOTECHNATURE is committed to ensuring the highest level of protection of your personal data.

As part of its activities, BIOTECHNATURE provides its customers with an e-commerce service accessible from the website

The company BIOTECHNATURE, as a controller, undertakes to comply with the provisions of Law No. 78-17 of 6 January 1978, as amended, relating to data processing, files and freedoms with regard to the automated processing of data personal information and Regulation (EU) No 2016/679 of 27 April 2016 from its application on 25 May 2018.

In the forms for the collection of personal data on the site, the User is informed in particular: of the identity of the data controller, of his rights over the personal data, of the recipients, of the purpose of the processing and of the mandatory or optional nature of his answers.


The company BIOTECHNATURE is brought to collect and record personal data of its Users to carry out the following treatments:

  • Customer account, shopping cart and order management
  • Management of deliveries, order tracking and after-sales service
  • Provision of a customer service accessible by telephone or chat. The exchanges between the customer service and the customer can be recorded for the purpose of improving the service …).
  • Provision of sharing tools on social networks
  • Sending targeted commercial offers by email, mobile notifications, social networks or any other support.
  • Collection of customer opinions on marketed products
  • Display of targeted ads on the site and on social networks
  • Fight against fraud when paying the order

With the exception of commercial prospecting operations, BIOTECHNATURE considers that all the above treatments are necessary for the execution of the contract concluded between a Customer and BIOTECHNATURE.

Commercial prospecting operations are based on the consent of the data subject to the processing of his data. The concerned person has the faculty to withdraw his consent by making a request by clicking here.

Article 13- Law applicable to disputes

In the event of a dispute and prior to any action, the CUSTOMER must send BIOTECHNATURE a prior complaint stating the reasons for his dissatisfaction;

In the absence of an amicable settlement of the dispute, the BIOTECHNATURE Company informs its CUSTOMERS that pursuant to Article L612-1 of the Consumer Code “any consumer has the right to make free use of a consumer mediator for the purpose of the resolution. amicable dispute that is against a professional. For this purpose, the professional guarantees to the consumer the effective use of a consumer mediation system.

In order to comply with Article L616-1 of the Consumer Code which provides that “All professionals shall communicate to the consumer, in accordance with the procedures laid down by decree of the Conseil d’Etat, the contact details of the competent mediator (s) to whom he reports.

The trader is also obliged to provide the same information to the consumer, since a dispute could not be settled in the context of a previous complaint directly made to his services. “

The CUSTOMER will have the possibility to seize one of the mediators whose coordinates appear hereafter, competent in the field of Electronic commerce, sale outside store:

Online sales, distance selling
Mediator of the Professional Federation of e-commerce and distance selling (FEVAD)
Mediator of the Federation of Commerce and Distribution (FCD)
Mediation of Cooperative and Associated Trade
MEDICYS Mediation and Cyber ​​Services Center
Mediation of the National Association of Mediators (ANM)
Mediation – let’s live better together
Mediation of the Association of European Ombudsmen (AME)

All clauses contained in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.

In case of dispute the French courts will be the only competent.

The Website complies with the French legislation, and in any case, BIOTECHNATURE does not give any guarantee of conformity to the local legislation that would be applicable, as soon as the CLIENT accesses the Website from other countries.